Just sending you a quick note to thank Shanelle, Bob and the Pool Builders team for the excellent job installing our pool. We knew right from the beginning that we were dealing with professionals. The crew was quick, respectful of our home and cleaned up entirely after their work. From the personalized selection of the pool to the many details that are involved installing a pool, Pool Builders were there for us at every step of the way. They took the time to listen to our plans and provided us with the right options. Because they deliver what they promise we would highly recommend Pool Builders without a hesitation. Thank you and great job Pool Builders.
— Heather and Doug Wright, Stittsville 2017
Just wanted to say a sincere thanks to you and your family for the excellent job you did on the pool. We just love it! Greatly appreciated!
Dominic is an excellent teacher, so we at least have a novice understanding of how to run the pool.
Also, if you need a referral for any of your clients, please use us.
— Julie & Anthony, Nepean 2017
I just wanted to send you a quick email to say thank you for all your help/guidance through the pool process. We are so incredibly happy with the final product and have already got a ton of great use out of it. You guys were fantastic to work with!
— Mandy & Mike, Stittsville 2017
I just wanted to send a quick email to thank you for everything. We are so happy with the pool! Everything went so smoothly, and we couldn't be happier with the job that you guys did. We will definitely be recommending pool builders to anyone who asks!!
It's really been a great experience all around.
— Megan & Mike, Stittsville 2017
You guys have really gone above and beyond to ensure that everything is made right!! I'll thank you and Bob in person for your professionalism but I want you to know that it is very much appreciated as we bring this all to a close. We're very happy with everything and will always be a strong reference for you in the future should the need arise.
— Jeff, Carp 2016
Just wanted to send a quick email to let you know how pleased we are with the pool! From our initial meeting with Josee last summer to her replying to our email this winter while on her honeymoon, we knew we had chosen the right company to build our pool! Fast forward to spring and pool build start, you were so great with guiding us through the process all while answering any questions we had along the way. We really appreciate all the time taken to explain things by your dad Bob and all your brothers, they were so helpful often stopping to answer questions while working on the pool. We've ended up with the pool of our dreams and nothing but fabulous things to say about Pool Builders. Keep up the great work guys! Thanks so much.
— Chris & Shawna, Richmond 2016
I just wanted to send a quick note to say thank-you for everything you have done to help us to make our dream backyard happen. You and the whole team have been truly amazing! We actually got in the pool tonight (temp was 55 degrees) so it was a bit chilly but hey, I'm from Sudbury so warmer than most lakes this times of year!)
— The Ayres, Stittsville 2016
Bob, Josee, Shanelle and Team,
Guys, I just want to thank you for the amazing job you did on our pool install. From the very first contact I was confident I was dealing with a professional company. There are so many horror stories out there about poor pool contractors. I am very happy to say I was not one of them. Your professionalism from the first phone call was excellent. Your company provided an on time and thorough quote as promised and you delivered on what you committed. Your team was flexible and allowed for adjustments along the way. The project was clearly laid out on a timeline and you stuck to it, the next steps were always communicated and you were always available and timely in your responses. The overall value your company brought to this project was unbeatable.
Your team provided solid advice throughout the project and your capabilities to cover various requests kept this as a ‘one stop shop’ for just about everything. Pool Builders is truly a family business and each day there was always someone from the family onsite and responsible for the work at hand. I want to thank you for your patience and guidance as I am sure I literally had a ‘million’ questions, but you handled them all well. Your team was also respectful of our property and worked to minimize any unnecessary damage to surroundings.
Our family is truly enjoying our new pool and we are confident this was a great investment and we chose the right company to complete the job for us.
— The Mcgees, Barrhaven 2015
Both Shelley and I would like to take this his opportunity to extend our gratitude for the outstanding, professional and dedicated work you and your family as well as your staff did in building our pool. The attention to detail and care exercised was beyond our expectations.
In as much as you and your staff were subject to a backyard that was almost complete, your team rose to the occasion from the design stage, right through to the end of construction process. Of particular note we would like to personally thank:Josée for her creativity in developing plans that produced such great results; Shanelle for managing the building process with dexterity, diligence and determination, ensuring that all timelines were met as planned: you, your sons and staff for going beyond the call of duty, in providing options and solutions to the challenges of the limited space that you had to work within, and of course for delivering that crowning touch to our backyard oasis.
In short there are no words powerful enough to describe how satisfied, happy and thrilled we are with our pool which will bring us and our family years of enjoyment.
Please feel free to suggest prospective buyers to communicate with us as we enjoy spreading the good word regarding the outstanding pools you build.
Cheers and again a BIG THANK YOU to Pool Builders for quality and personalized service.
— Shelley and André LeVasseur, Stittsville 2015
This summer we’ve decided to install our first inground pool! Thanks to Pool Builders the experience we’ve had during this process was wonderful. Outstanding service, very professional and experienced team, exceptional customer care. Thank you Pool Builders, it was a great pleasure dealing with you.
— Teodora, Stittsville 2015
My husband and I were so impressed and happy with Pool Builders. They kept to their schedule, they kept us informed every step of the way.
They have a very competent team of people very easy to deal with. We would definitely recommend Pool Builders to our friends and family.
— M&M Dennis, Stittsville 2015
After watching most of our neighbours choose Pool Builders to install their pools, we were certain that we would have a great final product, and they did not disappoint. It was so much fun working with Josee to design a pool to fit our angled and steeply sloped yard; we got our perfectly shaped pool that looks so good it is just like it has always been there. A special thanks to the brothers and fellow installers who did a great job under the extremely hot conditions. We have recommended Pool Builders to many friends and would use them again in a heartbeat.
— Andrew and Lynda Milliner, Stittsville
Our experience with Bob and his team was very satisfying. The team demonstrated pride, devotion, expertise and commitment in their work. They were very respectful around the work site, even though they worked long hours in very hot weather. The end result was a very beautiful pool which we have enjoyed for the past 4 years without any complications. We love it and we were very happy that we chose Bob to build our backyard oasis.
— Anna, Stittsville
From the minute we called Pool Builders, we knew we were dealing with professionals. Bob and his team were awesome! They did an amazing job on our pool. Not only do we recommend them to everyone we meet, we also love showing off our pool to potential clients. Pool Builders are #1 in our book.
— Frank and Mireille, Nepean
We have now had our pool for over a year and love it! Bob and Pool Builders did a great job at a great price. Everything they said they would do, they did! This was our first experience installing a pool, and we are so glad we went with Pool Builders. Great workmanship—you can tell Bob and his crew have been doing this for years! We had our pool installed in the fall, and in the spring Bob came over to open the pool for us and to get it ready for the summer. If we ever have a question about the pool, maintenance, etc., they always make themselves available and are keen to help. Basically, we got a great deal, excellent workmanship and very helpful after-sales service from Pool Builders and would recommend them to anyone installing a new pool!
— Kevin and Rebecca, Ashton
I must admit I didn’t think it would have been done in time for Canada Day, but the amount of work that everyone did to get this pool done in 7 days was outstanding. We were amazed every day when we came rushing home to see what stage it was at! Everyone was very professional and extremely helpful, especially you with the dozens of emails I sent you and I had a reply within minutes. This made our experience so joyful. Once again, we really appreciate everything Pool Builders has done for us and we would recommend you guys to everyone.
— Jennifer and Todd Reid
I highly recommend Pool Builders for your pool. From their prompt responses to their knowledgeable staff they get the job done, Well! Thank you to the team at Pool Builders my backyard oasis is fabulous!
— Mari, Kanata 2014
My husband Rob and I had dreamed of a pool for a long time. The day had finally come and the stars aligned for us. We did our research and talked to a few companies. We went with Pool Builders and we couldn't be happier. We first met with Josee in early summer. She was delightful and answered all of our questions. She even mapped out the pool for us in the backyard which is a big deal for someone visual like me. She was never pushy and geared the pool to our needs. Soon Bob and the crew came with all of the big machines and equipment. This was a very big day for my kids! The team was great and entertained the kids daily! What started as a small hole, soon took shape and became a pool. Shanelle was so wonderful holding our hand every step of the way. She was prompt at getting back to us and answering all of our many questions always with a big smile! We ran into an issue with pool depth. Bob was very calm and helped find a solution we were very happy with.
All in all, I highly recommend Pool Builders to help create your dream pool. Thank you all for everything! We can hardly wait to jump back in!
— Michelle & Rob, Stittsville 2015
I’d like to take this opportunity to say thank you to everyone at Pool Builders for a fantastic experience and making a lifelong dream of being a pool owner come true! From our first conversation with Josée to post sales service with Shanelle, and every point in between, the customer service was remarkable. Communication, professionalism and patience were cornerstones of the customer service experience. We were always able to reach someone the same day a question arose, and all of our questions were answered with patience.
Many thanks for the fantastic experience that equals our beautiful new backyard oasis.
— Cara & Parri, Stittsville 2015
First wanted to thank you all for the hard work getting the job done (especially in the heat) - overall we're very impressed with Pool Builders and would definitely recommend you to others.
We were very pleased with how you handled our concerns during the installation. Also, having you available as a point of contact made all the difference. Comments from our friends that have had pools built that had issues with communications made us realize how well your company is organized.
— Mike Cain, Ottawa 2015
I contacted Pool Builders sometime last April 2015, a very pleasant lady came to the house, she was completely knowledgeable about what we were thinking of doing, by the end of the appointment she had a detailed report as to the cost of what we wanted to do and with her help as to where to put the pool, the shape and size, she helped with all the small details, when she left we were completely satisfied that we had made the right choice of selecting Pool Builders to put in our pool, we were never pressured into purchasing anything that we did not want. On time Pool Builders showed up and started the excavation, and much to our surprise the pool was completed on time, no delays what so ever. I have never ever dealt with such professional people from the owner, family and support staff, I would recommend them without hesitation to anyone wishing to put a pool in, our backyard in my opinion looks like a magazine, words cannot express how pleased we are with Pool Builders.
— Maureen And Bill Pim, Carp 2015